Here you will find documents relating to the Institute of Tourist Guiding policies and procedures. Click on a link to download the relevant documents.
COMPLAINTS POLICY AND PROCEDURE
The Institute of Tourist Guiding is committed to providing a good service to our members and working in an open and accountable way that builds trust and respect to all of our stakeholders. One of the ways in which we can continue to improve is by listening and responding to the views of our members, the public and partners and by responding positively to complaints and by putting mistakes right. For further information about our policy and procedure please click here.
INTRODUCTION OF PHOTO CARDS
The Institute of Tourist Guiding (ITG) has introduced photo cards to identify bona fide, trained and qualified Blue and Green badge guides who are accredited by the ITG, the officially recognised body for setting standards and awarding qualifications for tourist guiding in England, Northern Ireland and Jersey. This is in response to increasing reports to the ITG of untrained and unqualified guides, often wearing facsimile copies of the well-known and widely recognised Blue and Green metal badges that our members wear.
The photo card is designed to reinforce our professionalism and help sites recognise and support properly trained and accredited guides. It follows consultation with leading sites and practical experience gained in the two year ‘soft launch’ period. The ITG hopes that the initiative has proved its potential value to sites to enable staff to recognise an individual qualified guide quickly and easily, record relevant information if desired, apply any site-specific guiding rules, and enhance the overall experience, safety and security of all visitors.
This policy explains the actions required for those wishing to re-join the Institute after having had their membership lapse or stopped guiding for a certain period of time.
More information on how to rejoin the Institute and the Revalidation Policy can be found here.
For further details on the Institute’s Cancellation and Refund Policy, relating to: Membership subscriptions; Course Accreditation and Re-Validation Fees; Examination Fees; Examination Appeal Fee and Event please click here.
The Institute hosts a meeting for all members to attend, once per year. Historical minutes of meetings are held with the Institute office and are available to members on request. Please contact: firstname.lastname@example.org.
What is the General Data Protection Regulation?
The General Data Protection Regulation (GDPR) came into force in the EU on 25 May 2018 and strengthened the Date Protection Act 1998 (DPA). It has a broader definition of personal data and provided new rights to individuals concerning their personal data. The Act was amended on 01 January 2021 by regulations under the European Union (Withdrawal) Act 2018, to reflect the UK’s status outside the EU
What do these regulations mean for me?
The rights of individuals to know how their personal data is handled and stored has been enhanced. You can find out about these rights on the Information Commissioner’s Office (ICO) website at https://ico.org.uk/. In addition, you have the right make various requests, which are outlined below.
Subject Access Request - To request information, we hold about you
Under these regulations everyone can make a written request to the Institute for the information we hold about them for free. Please only ask for the information you need, to save time and to allow us to be more efficient. We will need proof of your identity and address, before we can process any requests. As soon as we receive a valid request, we will provide you with the information you requested within one month as stipulated in the legislation. In certain circumstances this time period can be extended. Please note that we are allowed to remove (redact) certain information, for example, legal advice or information about other people. Your request should be made on our subject access request form, which you can download here
We rely on consent to process your data. You can download a copy of our data subject consent form here
To comply with legislation, we must provide detailed information on why and how we are processing your data. Further details can be found on our Privacy Notice here.
You also have the right to make changes to inaccurate data.
We need to consider appropriate lawful grounds for processing your data, if you have consented to the processing and decide later to withdraw your consent
If for any reason you are not satisfied with the way in which we have handled your personal data you may raise a complaint with us. You can download a copy of our data complaints procedure here and the complaints form here
Completed forms should be sent to:
Institute of Tourist Guiding,
10 Whites Row,
London, E1 7NF
Alternatively, you may contact wish to contact the Information Commissioner’s Office:
Information Commissioner's Office
Cheshire SK9 5AF.