Institute of Tourist Guiding logo Osborne House; Queen Victoria's residence on the Isle of WightCardiff Civic CentreYork MinsterLondon Eye
Examinations
Handbook
What we do
Previous page
Home page

Examination Appeals Procedure for Blue Badge (Level 4), Green Badge (Level 3) and Language Tests

Candidates at Level 4 and Level 3 in the first instance are encouraged to consult their Programme Director. If, however, a candidate wishes to make a formal appeal, the procedure to follow is set out in the Institute's bye laws.

It is a candidate's responsibility to read and understand the Appeals Procedure and in particular to be aware that any consideration relating to the assessment which takes place as a consequence of an appeal may lead to an adjustment of the original decision relating to the award in a way which is more, or less, favourable to a candidate.

Payment of the £35.00 administration fee must accompany any appeal.

1.1 The Appeals Procedure is concerned solely with the result of the candidate's examination/test.
The bye laws prescribe the only acceptable grounds of appeal as:

  1. that the examination/test had not been in accordance with the Institute Examinations Procedure Regulations such that the result might have been affected;
  2. that the candidate believed that his/her performance in the examination/test had been materially impaired by ill health or other circumstances which the candidate had been unable, for valid reasons, to divulge to the Operations Manager/Chair of Language Committee or to an examiner on the day of the examination;
  3. that the candidate had reason to believe that one or more of the examiners was prejudiced or biased.
1.2 The Appeals Procedure is set out in the bye laws of the Institute.



Examination Appeals extract from Institute Bye-Laws

20.1 A candidate wishing to appeal on the grounds indicated at 1.1 shall give notice
in writing to the Chair of The Institute's Qualifications Board within 28 days from the
date of notification of results.

20.2 The Appeals Committee shall comprise:
  • The Chair : from the Qualifications Board.
  • One Member : from Qualifications Board or Examination Committee or Accreditation Committee or a Trustee.
  • One Member : an academic or an independent.
No member of the Appeals Committee may have a direct interest in the candidate's case.

20.3 The Appeals Committee shall have authority to determine the case put to it.
Its decision shall be final and shall not be subject to further appeal.
The decisions of the Appeals Committee shall be reported to the President of
The Institute, the Examinations Committee or the Language Committee, and the relevant
Programme Director.If the decision results in an award , the Chair of the Qualifications
Board shall approve the award on behalf of The Institute.
 

Institute of Tourist Guiding © 2002-2014
hosted by Eastbrook Systems Ltd